We normally ship every Monday and Tuesday unless otherwise posted or stated. Please let us know which days are convenient for you in case our schedules allow us to ship later in the week. We do not ship USPS Priority Mail later in the week to avoid possible weekend delays. Priority Mail orders placed later than Monday night will be fulfilled the following week. We will not ship USPS packages if the temperature falls below 25 degrees in your area for the shipping period. We can ship overnight packages when temperatures are as low as 10 degrees. If the temperatures fall below any of the above mentioned ones, we will hold off the shipping due to the safe arrival of the animals. Please contact us if want to receive your order later in the week or if you would like to receive it on a Saturday (+$20 via Paypal Request). We will try to work into our schedule because we normally go out diving the later in the week.
We are not shipping to Hawaii. We can ship to Alaska for the actual shipping cost of Overnight but we can ship any packages with USPS. If you get to free shipping for Alaska, we have to charge $17.50 for the higher shipping cost.
Our overnight shipping is a flat rate which is $40. This method is guaranteed to arrive the next day. We now also offer free overnight shipping on orders over $299.
Our reduced shipping method is USPS Priority Mail $17.50 which normally arrives within 2 to 3 days. USPS does not guarantee their estimated arrival time. This is also a flat rate.
Flat rate means you can add as many items to your order without changing the shipping price. The shipping price will only change if you add an item that requires a faster shipping method.
Adding to an Order
If you want to add to your order, you would place another order and simply use the coupon code ” add “. The coupon code will grant free shipping for those situations. Please keep in mind that the misuse of the coupon will result in a refund with the 5% refund service charge. Also keep in mind that when your order has only reduced shipping items , you would not be able to buy items which have to be shipped overnight.
Payments and Refunds
Refunds due to a customer request will be processed as soon as possible. PayPal is not refunding the fees of the transaction to us anymore. We are charging a $5 cancellation fee to cover those transaction fees.
The day your livestock is shipped, a shipping notification with tracking information will be emailed by the freight carrier. Additionally, you will receive an invoice from us that contains tracking information and ship dates. The tracking information available is first class and will let you know where the shipment is at any given time. The USPS provides a tracking number but the online information does not provide active status of the package’s progress and is only useful if the shipment appears to be lost. Please review our “Arrive Alive Guarantee” for instructions if shipping problems occur.
All of our livestock is sealed in oxygen-inflated bags, doubled bagged and packed in foam-insulated boxes (no box charge). Each critter has different needs and we adjust the water to oxygen ratio based on their individual needs. When needed, heat or gel packs are added at no extra charge.
Local Pick up
We do allow local pick up. Please contact us for an appointment. Since we are shipping on Monday and Tuesday, those days would be preferred.
Airfreight (Heavy Items)
We ship airfreight every two weeks from Ft. Lauderdale. We use Southwest and Delta (excluding Dash destinations). All shipments have to be picked up at the cargo area of the airport. We only ship regular freight.
Eligible Southwest Destinations are marked red and blue.
Find Southwest Airlines Locations here
Delta Destinations (Dash destinations are not included and will not be processed)
Find Delta Airlines Locations here
Each member of the group buy can pay and checkout by themselves. Our website has the shipping option for “free shipping” which doesn’t charge shipping. Please contact us for a free shipping coupon otherwise this option is not available. Only one person has to pay for the shipping or we do offer free shipping for aquarium club orders over $299 which means that everybody gets to choose the group buy option. Also, you have to decide which member of the group buy will receive the order and every member of the group buy needs to put a keyword (club name etc) to their name or our comment section to identify them as being part of the group buy. Group buy order should be placed 24 hours before the shipping date.