Wow is the right word for my order. I ordered 15lbs of live rock Thursday morning and it arrive 24hrs later at my door. I was able able to communicate with Phillip and to describe to him what I was looking for. The rocks are amazing, the packaging was A+, everything smelled good like the sea and were not to cold (I live in Massachusetts). I found a few critters, some alive, I immediately put the rocks in a prepared bucket with a pump and been changing half the water everyday, still no bad smell. I can only recommend their live rock, it’s beautiful and they have great customer service.