Just a quick feedback message about my recent order…
The package arrived today in good condition… UPS did a good job during handling and shipping, the box does not show any visible signs of damage. I know this is outside of your control but since I’m providing feedback shipping is being addressed.
The order arrived correctly matching the invoice and was very well packaged in an insulated box. The contents did not leak during shipment. I appreciate the extra effort taken to double bag the contents, which not only minimizes losses due to leakage but also helps insulate the animals during shipment which is important during summer months here in Texas. The animals arrived healthy and in excellent condition.
Pre-shipment communication regarding shipping/contact information issues were appreciated and avoided a potential delivery issue.
Overall my experience with KP Aquatics has been outstanding and I look forward with to being a recurring customer.
Best regards,
Kelly
