I had 1 item that didn’t survive shipping, a purple sea rod, which are known for being sensitive to shipping. Philipp was very responsive and although I had already placed the item into my tank, after I sent him a few pictures he informed me to remove the item as it was already too far gone. He was quick to issue a credit for the lost item. I will definitely order from them again. The ricordeas and neon gobies are settling in quite nicely and have great color.
