First of all, communication was excellent. I ordered 15 snails (but got 18)with priority shipping . I received my snails on time and they were packed in plenty of water, double bagged in a thick insulated box and cooling pack on top (this was during hot weather). They were clean with no algae, etc… visable. Its been 3 days and so far no problems. I got astrea and cerith. Also Price was good on snails and shipping . I will definately be ordering again.