no heads up

Did not get a call or text that it was going to show up I dont know when it came time wise but at 4:30 when I got home it was by the door in 85 degree weather. I put the bags in the tank and let creatures loos but the horeshoe didnt make it.Sad because he was going to be a great plus to me aquarium. i dont understand why they didnt contact me as requested. I love your products hopefully doesnt happen again

KP Aquatics: We send 2 emails to every customer on the ship day. We did not see a note to contact you via phone or text message if the order was shipped. We can certainly do so. Thx. Philipp

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